Zoom updates terms of service to clarify that it won’t use your calls to train AI

Zoom Updates Terms of Service to Clarify that it Won't Use Your Calls to Train AI

Zoom has made significant updates to its terms of service to provide clarity and reassurance to its users. These updates emphasize that Zoom will not utilize customer audio, video, chat, screen-sharing, attachments, or other communications for training its own or third-party AI models without explicit user consent.

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The controversy stemmed from claims that Zoom’s terms of service allowed the company to access and utilize various forms of user-generated content, including audio, video, and chat, for training its AI models without requiring user consent. These claims raised concerns among users about their privacy and the potential misuse of their personal data.

Zoom swiftly responded to these concerns by updating its terms of service and publishing a blog post to provide clarity on the company’s stance. The Chief Product Officer of Zoom, Smita Hashim, emphasized that Zoom does not intend to use audio, video, or chat customer content to train its AI models without explicit consent from users. This commitment aims to reinforce user trust and ensure that their data is handled with transparency and respect for their privacy.

The updated terms of service now explicitly state that Zoom will not use audio, video, or chat customer content for AI training without user consent, and the company has made efforts to highlight this change in its in-product notices as well. These updates come as part of Zoom’s ongoing commitment to empower its customers with secure and innovative communication solutions while addressing concerns related to data ownership and privacy.

Zoom’s Chief Product Officer, Smita Hashim, further clarified that the company continues to prioritize user consent and that any use of data for machine learning or AI purposes would only occur with explicit user permission. This level of transparency aims to alleviate user concerns and foster a better understanding of Zoom’s data usage practices.

While Zoom’s updated terms of service explicitly address the use of audio, video, and chat content for AI training, it’s important to note that the company retains the right to use “service-generated data” for various purposes, including machine learning and artificial intelligence. Service-generated data encompasses telemetry data, product usage data, diagnostic data, and other information collected from user behavior and interactions with the platform.

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In light of the evolving landscape of AI and data privacy, Zoom’s updates to its terms of service reflect the company’s commitment to transparency and user consent, while also acknowledging the importance of responsible data usage in the development of AI technologies. As discussions about data privacy and AI continue, it remains crucial for technology companies to engage with users, address concerns, and provide clear guidelines to ensure the ethical and responsible use of user data.